Constituent Services & Reporting a School Related Concern
In Virginia, local school boards are responsible for the governance of day-to-day operations and administration of local schools. The Virginia Department of Education does not supervise local school boards or local superintendents.
Issues related to school personnel, teacher complaints, student discipline, attendance boundaries, local textbook selection, dress codes, and grading scales are examples of local matters in which local school divisions and local school boards have oversight.
Please visit the Public School Divisions webpage for a directory of local school division contacts. Additional information may be found in Department’s guide to Frequently Asked Questions. For information about special education concerns, visit the Resolving Disputes and For Parents web pages under Special Education.
Service of Process Protocol
Service of process of subpoenas and other court documents on the Department, the Board, the Superintendent of Public Instruction and individual VDOE employees or Board members will be accepted each Thursday from 10 a.m. to 2 p.m. at the James Monroe Building, 25th Floor, 101 N. 14th Street, Richmond, VA 23219.
Upon arrival, process servers must notify the onsite security guard of the purpose of their visit. Documents must be presented to Rebecca Askew or other staff in the Office of Policy.
For inquiries related to the service of process, please send an email to firstname.lastname@example.org. Follow-up phone calls and other inquiries related to the service of process may be directed to Rebecca Askew at (804) 225-2775.
Please note that service of process by email is not accepted.
Visitors to the Department of Education
The Virginia Department of Education follows state agency building security protocols which require all visitors to present a photo ID and to sign in at the security desk on the first floor of the James Monroe Building. After visitors have signed in, they must be escorted by an employee throughout the visit. All visitors to the Virginia Department of Education are strongly encouraged to have an appointment to ensure staff availability and timely customer service. Visitors without an appointment will remain at the security desk until an available department staff member can assist them. Department staff will determine if a follow-up appointment is needed.
To schedule an appointment, contact Constituent Services by email at ConstituentServices@doe.virginia.gov or by calling 1-800-292-3820. In the message, please provide pertinent information that can help us connect you with the appropriate staff member who can provide assistance.
Contact Virginia Department of Education (VDOE) Staff
Contact Virginia School Division Staff
Address & Directions
PO Box 2120
Richmond, VA 23218
James Monroe Building
101 N. 14th Street
Richmond, VA 23219
Map & Directions
The Virginia Department of Education is located in the James Monroe Building in downtown Richmond, Virginia. The James Monroe Building address is 101 N. 14th Street, at the corner of 14th and Franklin Streets.
From I-95 Northbound:
Take exit 74A to merge onto I-195 North/Downtown Expressway. (Portions are toll.) Take the Canal Street exit toward US-60. Turn right onto 10th Street. Take a right onto Cary Street. Turn left onto 14th Street. The James Monroe Building is the 25-story building on your left. On-street parking may be available. Otherwise, public parking is located on Cary Street.
From I-95 Southbound:
Take 74B -- Franklin Street Exit. Turn right at the light. The James Monroe Building is the 25-story building on your right. On-street parking may be available in front of the Monroe Building. Otherwise, take a left on 14th Street. Then take a left on Cary Street. Public parking is located on your left a block down Cary Street.
From I-64 East- & Westbound:
Take I-64 to I-95 South. Take Franklin Street Exit (the first exit after I-64 and I-95 split). Turn right at the light. The James Monroe Building is the 25-story building on your right. On-street parking may be available. Otherwise, take a left on 14th Street. Then take a left on Cary Street. Public parking is located on your left a block down Cary Street.
There are limited parking meters and on-street parking on 14th Street in front of the James Monroe Building.
The area around the State Capital complex offers many public parking lots as well as street parking. To locate available on-street parking and off-street parking facilities, refer to Richmond Parking Enterprise.